First of all, thank you for your trust in dachi-wife. We are committed to providing customers with quality products and services. If you are not satisfied with the purchased products, we recommend that you refer to our return and refund policy to protect your rights.
Confirm before payment
Before placing an order, please check the factory photos of the doll or similar dolls first, and place an order after clarifying your needs. Please make sure that the delivery information you provide is correct. We will not refund orders returned due to undeliverable.
Due to the special nature of the product, some areas may not be able to receive or use it (especially real dolls with a height of less than 148 cm). Before you confirm your purchase, we recommend that you first understand the local legal terms to ensure that the product will not bring you legal risks during delivery and use. You can also consult our after-sales staff before placing an order (info@dachi-wife.com).Your satisfaction is our top priority, and we are happy to answer any questions you have before purchasing.
Flexible order cancellation options
| Within 4 hours after payment | full refund |
|---|---|
| Within 8 hours after payment | 95% refund |
| Within 24 hours after payment | 80% refund |
| After 24 hours | the order cannot be cancelled |
Order processing will begin within 24 hours of payment. Custom doll orders are ready for production and ready-to-ship doll orders are ready for shipment 24 hours after the order is placed. During this time, materials will be allocated and charges will be made, so the order cannot be cancelled. Please check carefully before submitting your order.
Unpacking inspection and take an unboxing video (This is very important)
All dolls are strictly tested before shipment. After receiving the doll, please carefully check the product for damage and missing accessories. We strongly recommend that you record an unpacking video, which will help us solve your problem as soon as possible when processing the return.
For some special situations you find before use, we provide the following solutions:
*Wrong doll: If the doll does not match your order, please provide an unpacking video containing the complete appearance of the doll, head, shipping label and packaging. After verification, we will arrange a replacement.
*Damaged doll: If the doll is found to be damaged when you receive it, please report the damage to the carrier immediately and contact us. We will provide a repair kit, replacement or refund depending on the degree of damage.
*Package loss: Please file a claim with the carrier and notify us. To further ensure that the goods are delivered safely to customers, most packages require an adult signature.
Returns
If the product is damaged due to improper use, it cannot be returned or exchanged. Please use common sense to handle items properly to avoid damaging the product.
*Please make sure the doll is new and unused before returning it to us at your own shipping cost.
*If the sex doll you received is defective and has not been used in any way, we will resolve the problem as soon as possible, including but not limited to sending replacement parts, returning the product, and other methods.
*If your refund is approved, we will process the refund within the specified number of days and automatically refund the amount to your credit card or original payment method.
Refund Process
Once a refund is approved due to order cancellation or return acceptance, the funds will be refunded to your original payment method. Standard processing times are as follows:
Credit/Debit Card: 6-10 business days
PayPal: 7 business days
If you do not receive your refund within the specified time, please contact us to obtain a refund reference number. You can provide this to your bank or payment provider for further assistance.
Please contact us first
As a trusted and professional dealer, we put your satisfaction first and are committed to solving any problems you may encounter. Our goal is to ensure that you have a smooth and worry-free shopping experience and provide reliable after-sales support.
If you encounter any problems, please contact us directly. Do not initiate a payment card claim/PayPal dispute directly. You can tell us what you are not satisfied with and we will be happy to help you. Initiating a claim or dispute may cause unnecessary delays, additional costs, and complexity in resolving the problem. Please contact us first so that we can negotiate the problem in time and provide a suitable solution to ensure your satisfaction.
We always put customer satisfaction first and hope to give you peace of mind with this return and refund policy. If you have any questions or need further assistance, please feel free to contact our customer service team.
